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Terms & Conditions

Welcome to N van Weije Family Enterprises Trustee for the van Weije Family Trust trading as FencrGatr.   (“FencrGatr”, “we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our website at fencrgatr.com (“Site”). By accessing or using our Site, you agree to comply with these Terms. If you do not agree, please do not use the Site. 

FencrGatr® is a registered trademark.  All systems, names, and offers marked with ™ are proprietary to FencrGatr and may not be used or replicated without permission. Trademark applications pending where applicable.

Website Content

  • All content, including text, images, graphics, designs, logos, and project photographs on this Site are the property of FencrGatr or its licensors and are protected by copyright and trademark laws.
  • You may view, download, and print content for personal use only. You must not reproduce, distribute, or commercially exploit any content without our prior written consent.
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  • Use of the Site

When using this Site, you agree not to:

  • Engage in unlawful, abusive, or disruptive behaviour.
  • Copy, scrape, or extract content for commercial purposes.
  • Introduce viruses, malware, or attempt to hack the Site.
    We reserve the right to suspend or block access for any misuse.
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  • Accuracy of Information

We make reasonable efforts to keep the information on this Site accurate and up to date. However:

  • We make no guarantees that the information is complete, reliable, or free of error.
  • Information is general in nature and does not constitute professional or financial advice.
  • Project photos are for illustration purposes and may not reflect your site conditions.
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  2. Third-Party Links

Our Site may contain links to third-party websites. These are provided for convenience only. FencrGatr does not endorse and is not responsible for the content or practices of any third-party sites.

  1. Limitation of Liability

To the fullest extent permitted by law:

  • FencrGatr is not liable for any loss, damage, or expense arising from your use of this Site or reliance on its content.
  • Nothing in these Terms limits your rights under the Australian Consumer Law.
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  2. Complaints Policy

FencrGatr is committed to providing high-quality service and values customer feedback. If you wish to make a complaint, please follow the steps below:

  1. How to Lodge a Complaint
    • Email us at: [email protected] 
    • Or write to: FencrGatr, Suite 137, 34 Welshpool Road, Welshpool WA 6106
  2. Information to Include
    • Your name and contact details
    • Details of the service or issue
  3. How We Handle Complaints
    • We will acknowledge receipt of your complaint within 2 business days.
    • We will investigate the matter and aim to provide a written response within 10 business days.
    • If further time is required, we will keep you updated.
  4. Resolution
    • Where appropriate, we will offer a remedy in line with Australian Consumer Law.
    • If you are not satisfied, you may seek independent advice or escalate your complaint to Consumer Protection WA.
  1. Changes to Terms

We may update these Terms at any time without prior notice. Changes will be effective once published on the Site.

  1. Governing Law

These Terms are governed by the laws of Western Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.